State Farm® Insurance Agent James Carlton

"As an out of state property owner with two policies, it's essential to have people I trust to be my eyes and ears, to represent me and my interests fairly. James Carlton -State Farm Insurance Agent is someone I can depend on. Mike in the office has been very helpful. Emails and phone calls are returned quickly--this helps resolve issues that arise and inspires confidence. Happy outcomes with small matters leads to confidence that if there ever is a larger issue, we can work through it to a fair solution. I've recommended this company to other family members who also do business with them."

"I recently had the pleasure of working with Mike at the James Carlton State Farm Agency, and I was genuinely impressed enough to write this review, even though we ultimately moved forward with another carrier for now.
After our previous insurer non-renewed our policies following a major storm that damaged our vehicles and home, I was in the market for new coverage and heard about James Carlton’s agency through a local radio recommendation. While I recognize that on-air endorsements often involve compensation, I approached the process with an open but critical mind as someone who values thorough research and value.
Mike stood out immediately for his professionalism and expertise. He took the time to understand our specific needs, asking thoughtful, relevant questions without ever wasting my time or rushing the conversation. His knowledge of the industry is exceptional, he explained options clearly, highlighted key differences in coverage, and provided thorough comparisons that demonstrated real insight.
What impressed me most was his follow-up: consistent, helpful, and never pushy. He kept me informed without any high-pressure tactics, allowing me to make an informed decision on my own timeline. In an industry where sales pressure can feel overwhelming, Mike’s approach was refreshingly respectful and customer-focused. He truly seemed to prioritize finding the right fit over closing a sale.
Although financial considerations led us to another provider at the time, Mike recently reached out after noticing a significant rate drop, and we’re now planning to revisit our options at renewal. That kind of proactive, no-nonsense service is rare and speaks volumes about his commitment to clients.
If you’re shopping for insurance whether auto, home, or otherwise I can’t recommend Mike highly enough. He’s knowledgeable, personal, efficient, and genuinely helpful. The James Carlton team is fortunate to have him, and I’ll be back in touch soon.
Thank you, Mike, your approach restored my confidence in working with an agent who puts the customer first."

"Stephanie is amazing! She helped me for several weeks to ensure I received payment on a claim. She followed up to be sure everything had worked out and to ask if she could help with anything else. Great customer service!"

"I listen to 101 ESPN radio and have been hearing the ads and testimonials re: saving money on home and auto insurance and decided to give them a call.
After a brief conversation with Mike Ross to determine what coverage I had, he got back to me with a quote that saved us $1,500 per year. It was a simple, painless process. My only regret was not calling them sooner."

"The service and communication that you get from Mike and Stephanie are literally world class. I have a hail damage claim going on and they kept me updated very consistently. Always asking if I needed anything else and how things are going. Plus a just referred someone to James Carlton and they got a yearly savings of $3600 on auto and rental insurance. Couldn’t ask for a better group of people."

"James Carlton have a Great Guy by the name of Mike Ross he is an excellent person and insurance agent that’s GREAT at his JOB.!!!!EXCELENT"

"James, Stephanie, and the team were great!"

"I can't thank Stephanie or James enough for the help and advice they gave me when my home was affected by a water main break. James was available over the weekend, and Stephanie was great at explaining things and helping me with next steps. Great company and great people."

"I cannot say enough great things about James Carleton State farm agents. I had an issue with my home owners claim. even though the agents are not adjusters, they jumped right in and help with the resolution. So soo soooo pleased with this team."

"Stephanie B with James Carlton State Farm has been a huge help during the process of dealing with the total loss of our car. She has been supportive all along the way! She is super quick to respond when we've had questions and fast to get things done. This is obviously something you hope to never deal with, but her guidance and support has been invaluable throughout the process."

"Excellent customer service. Quick and professional. I highly recommend this office for your insurance needs."

"Steph and the whole staff at James Carlton State Farm are very helpful. It’s nice to have assistance from your actual insurance agent, rather than just being referred to the national numbers. Thanks everybody!"

"I had a good experience. It started with my neighbor knocking on my door to tell me my car lights were on. When I got outside to check. I try to start my car but it was completely dead. I called State Farm and I receved service right away. First with the app then with a couple of phone calls and text messages. The tow truck driver was there within 30 minutes. He called when he was outside and it took him less then 10 minutes to get my car started. He told me I could drive for at least 15 to 20 minutes. I am very satisfied with the service I received. Thank you State Farm for everything"

"Very happy with James and staff. From my accident claim to roadside assistance, every experience has been top notch. Could not recommend more!"

"James is the most helpful, responsive agent I've ever worked with! As are all members of his staff. Highly recommend"

"Everything has been good for over 3 years, steph has been helping me through multiple claims at the same time."

"I cannot speak highly enough of the exceptional service I received from the State Farm agents! Throughout a challenging time, they were professional, friendly, and incredibly supportive. From the moment I first called, the agents went out of their way to guide me through every step of the process. They made sure I was aware of all the documentation requirements and explained each step patiently. Their knowledge and willingness to assist made a stressful experience much easier to handle.

One thing that stood out was their genuine care and empathy. It was clear they wanted to help me get back on my feet and were dedicated to making the process as smooth as possible. I never felt rushed or left in the dark—each conversation was thorough, and they took the time to address all my questions and concerns.

In addition, the agents were highly responsive. Whenever I needed clarity, they were just a call away, and I never had to wait long for an answer. They even checked in on me at different points to ensure everything was going smoothly.

I highly recommend State Farm , specially Stephanie based on this experience. It’s rare to find such attentive and friendly service, and I’m grateful for how much they helped during this time."

"Hi McKenzie,

I wanted to take a moment to sincerely thank you for everything you’ve done for me. From start to finish, you went so far above and beyond what I ever expected, and I honestly don’t have enough words to express how grateful I am.

Your determination, follow-through, and care in coordinating with everyone involved — making sure everything was compliant, covered, and completely hassle-free for me — meant more than you know. You handled every detail with such professionalism, patience, and kindness, and you truly made a stressful situation feel manageable. You weren’t just doing your job; you were a steady, reassuring presence, and that made all the difference.

You are truly a gem — an absolute angel — and I hope you know how much your outstanding customer service and genuine support impacted me. I fully intend to reach out to James to make sure your efforts and excellence don’t go unnoticed, because you deserve recognition for the incredible work you do.

I hope you have a beautiful Christmas and a very happy New Year. We’ll connect again soon to go over the policy — for now, let’s just get through the holidays.

Thank you again, from the bottom of my heart. I truly appreciate you, not just as an adjuster, but as a kind and caring human.

Warmly,

Eileen

Ps thank you for Lyft coupon . I wanna note that this review is long overdue all events took place on December 23 so things were very on a time crunch because it was the day before Christmas Eve. Everybody was closing down early. I have a 25-year-old car and locksmith were charging me $500 and also there were some locksmith that were pushy. Unprofessional just seemed like I was a bother another female to bother them, but McKenzie found me a locksmith that I have permanently put on my phone. I want to leave his link here. He is very affordable respectable he worked on my car for an hour. He was very determined to get me a key he was not gonna leave and he gave me two pieces for the price of one and only charged me $200."

"After having James Carlton as my agent for many years without filing a claim; I was the victim of theft. I filed a claim, but it was denied. I asked James to correct the mistake. He said it was not his job to facilitate claims. That leaves his job only to be collecting commissions. He refused to send someone to assess damages caused by the thief. A totally useless agent."

"Excellent service administered by friendly, helpful people."

"Recently we got some correspondence from State Farm saying we needed to send pictures of our home and it’s surroundings. Before I even had to call in to figure out what was wrong, Barbara had come over and taken the proper pictures and sent them in and the whole issue was resolved! So professional!! It just goes to show the speedy and caring service provided at James Carlton’s office!"

"James has an amazing team. They cut my car and home owners insurance by half. It was so easy to make the change. A++++"

"Great team!! I recently had a claim and Stephanie assisted me throughout the entire process. Her and the team made me feel comfortable by answering all of my questions. It has been my pleasure working with her and I thank James Carlton for putting a great group together!!"

"Insurance companies get a lot of criticism, I understand that. I can speak to my own experience and say that my agent, James Carlton, and the employees who work for him are absolutely top-notch. They are super responsive. They do not shy from trying to help me. If you have a State Farm agent who is not doing his job for you, or an agent from another company, take a look at this agency. They know who I am by name!
I once had an agent for years and years, and he never called me, and did everything he could never to help me in a crisis. I left and went to James Carlton State Farm and it’s like I have a friend."

"Getting a great price and communicating my needs took little to no time with this team. Additionally, getting roadside assistance when I needed it was a breeze and super helpful."